Terms of service
Terms of Service
These Terms of Service apply to the use of this website and purchases made from Thackray of England. By using this website or placing an order, you agree to these terms.
1. About Us
This website is operated by Thackray. References to “we”, “us” and “our” in these terms refer to Thackray.
2. Website Use
You may use this website only for lawful purposes. You must not misuse the website, interfere with its operation or security, or use its content in a way that infringes our rights or the rights of others.
We may suspend or restrict access to the website where reasonably necessary.
3. Products
We take reasonable care to ensure that product descriptions, photographs, prices and other information on our website are accurate.
Colours and appearance may vary slightly depending on the device or screen used to view them.
We may correct errors or inaccuracies on the website and update product information where necessary.
4. Orders
Placing an order constitutes an offer to purchase from us. An order acknowledgement does not necessarily constitute acceptance of your order.
We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be authorised, information provided is incorrect, we reasonably suspect fraud or misuse, or there has been an obvious error in price or product information.
If we cancel an order after payment has been taken, we will refund the amount due.
5. Prices and Payment
Prices are shown on the website and may change from time to time. Any applicable delivery charges will be shown during checkout.
Payment must be made using an accepted payment method.
Where a price has been displayed incorrectly as the result of an obvious error, we reserve the right to correct the error and are not obliged to supply the product at the incorrect price where permitted by law.
6. Delivery
Delivery information and any applicable charges will be provided during the ordering process or in our Shipping Policy.
Delivery times are estimates unless expressly stated otherwise.
We will not be responsible for delays resulting from circumstances outside our reasonable control, subject to your statutory rights.
7. Returns and Refunds
Returns, cancellations and refunds are governed by our Return and Refund Policy and applicable consumer law.
Nothing in these Terms affects your statutory rights.
8. Intellectual Property
All content on this website, including designs, artwork, photographs, text, graphics, branding and other material, is owned by or licensed to us and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed or used commercially without our prior written permission, except where permitted by law.
Purchase of a product does not transfer any intellectual property rights associated with its design or content.
9. Liability
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.
To the fullest extent permitted by law, we will not be liable for losses that are not reasonably foreseeable or for losses arising from circumstances outside our reasonable control.
Where products are purchased as a consumer, nothing in these Terms limits your statutory consumer rights.
10. Third-Party Services
Our website may use services provided by third parties, including payment providers and delivery services. We are not responsible for third-party websites or services that are outside our reasonable control.
11. Changes to These Terms
We may update these Terms from time to time. The Terms applicable to an order will be those in force when the relevant contract is formed, except where a change is required by law.
12. Governing Law
These Terms are governed by the laws of England and Wales, subject to any mandatory rights available to consumers under applicable law.